Delivery charges are not included in the price of the Goods on our Website unless otherwise stated at the time of purchase.Delivery options and any related charges will be presented to you as part of the Order process, where applicable. Payment for the Goods and any related delivery charges must always be made at the time of Order and you will be prompted to pay during the Order process.
All Goods purchased through our Website will normally be despatched within 7 working days after the date of our Delivery confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of our control – see clause 6 in main terms and conditions).
UK customers who have placed an Order may be required to sign for the Goods if you have chosen the sign for option.Should your Order not arrive by the estimated delivery date, you should contact us in writing as soon as possible so we can investigate.
It is your responsibility to provide us with full and correct delivery address details. If your Goods are returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address
If no one is available at your delivery address to receive the Goods and the Goods cannot be left in a safe place nominated by you, the courier will leave a delivery note explaining how to rearrange delivery or where to collect the Goods.
As per the courier’s terms if you do not collect the Goods or rearrange delivery within the time frame stipulated, we will contact you to ask you how you wish to proceed.If we cannot contact you or arrange redelivery or collection, we will treat the Contract as cancelled and recover the Goods.If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery.We may also bill you for any reasonable additional cost that we incur in recovering the Goods.
In the unlikely event that we fail to deliver the Goods within 30 calendar days of our Order Acknowledgement (or as otherwise agreed or specified as under clause 1.1 of this Delivery Policy), you may treat the Contract as being at an end immediately if:
We have refused to deliver your Goods; or
In light of all relevant circumstances, delivery within that time period was essential; or
You told us when ordering the Goods that delivery within that time period was essential.
If you do not wish to cancel under clause 1.6 or none of those circumstances apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may then treat the Contract as being at an end.
Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods.
The responsibility (sometimes referred to as the “risk”) for the Goods remains with us until delivery is complete as defined in clause 1.9, at which point it will pass to you.You own the Goods only once we have received payment in full of all sums due (including any applicable delivery charges).
International Delivery
We are able to ship internationally, subject to payment of any applicable delivery costs and subject to the following:
However, if we agree to;
your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.
you will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before ordering any Goods from us.
you must comply with all applicable laws and regulations of the country that the Goods are being delivered to. We will not be liable or responsible if you break any such law